Join Linde, the world's leading global gases and engineering organization. Linde manufactures, supplies, and distributes industrial, medical, and specialty gases. We are recognized as a leader in the development of new gas - related technologies and applications for the electronics alternative fuels and energy, glass, food, metals, and chemical industries.
Linde North America is a member of the Linde Group, a world -leading gases and engineering company with around 50,500 employees in more than 100 countries worldwide. In the 2011 financial year, it achieved sales of EUR 13.787 bn (USD 18.1 billion). The strategy of The Linde Group is geared towards long-term profitable growth and focuses on the expansion of its international business with forward-looking products and services. Linde acts responsibly towards its shareholders, business partners, employees, society and the environment - in every one of its business areas, regions and locations across the globe. The Group is committed to technologies and products that unite the goals of customer value and sustainable development.
At Linde we believe that people create our success. Our primary goal is to hire and retain the best, most talented employees who are leaders in their own right, and provide them with a growth environment that is focused on adding value for the customer.
We strongly believe that the diversity of our employees and their ongoing growth and development, combined with our global footprint and broad range of business activities, provide us with the ingredients required to maintain and grow our leading market positions around the world.
Linde is currently seeking a Customer Service Representative to join the team in the Atlanta, Georgia area.
▪ Provides assistance with customer calls as needed
▪ Responsible for delivery reconciliation/billing
► Receives completed delivery notes from centers
► Interacts with drivers and center operations
► Reviews and reconciles deliveries in SAP
► Posts goods issue (complete) deliveries to accurately bill the customer for services rendered
▪ Responsible for daily reporting
► Monitors completion and accuracy of daily activities by processing daily and monthly reports
► Maintains customer master orders
▪ Customer Service
► Fields customer calls routed to the Customer Care Center
► Logs calls in Telequery system
► Places orders and answers inquiries
► Interacts with center operations or sales to resolve all customer inquiries
► Processes all fax and email orders
▪ New Programs Customer Service
► Provides assistance as needed with the OxyTravel, Special Oxygen Therapy, and FireSafe program inquiries and ordering
▪ Associates degree preferred
▪ Minimum 2 years customer service experience required
▪ Experience with CRM system a plus
▪ Experience in Healthcare industry preferred.
▪ Fluency in other language a plus (e.g. Spanish)
▪ Must have strong Excel / Microsoft Office skills
▪ Strong Data Entry Skills
▪ Telesales or Selling skills
▪ Strong spoken and written abilities
▪ SAP system
▪ Filing skills
▪ Organizational skills
▪ Problem Solving skills
▪ Ability to work under pressure with deadlines
▪ Ability and desire to learn and grow into progressing and changing position(s)
▪ Must have strong customer service skills and interpersonal communication skills
Linde offers excellent salaries, world-class benefits, and unparalleled opportunities for development - all to create an invigorating and satisfying environment.
Join a World Leading Team Today!
For IMMEDIATE consideration, APPLY NOW!